This isnt just a regular used virgin mobile phone I got it for Christmas my parents bought it off of Craigslist and we didn't know that the guy still has his account hooked to the phone and we cant get it off with out the account information THERE'S MORE! this phone is a replacement phone from the virgin mobile insurance company that they sent him when his phone broke and he was suppose to send his phone back and keep this one well he sold this one to me and kept his old one and they locked his account and they wont unlock it and get his account info off my phone my parents bought from him until he pays his bill and sends the old phone back he wont answer his calls or texts so what do I do in order to use this phone SOMEONE PLEASE HELP!