Filing a Do-Not-Call Complaint
In addition to complaints alleging violations of the national do-not-call list, you may also file a complaint against a telemarketer who is calling for a commercial purpose (e.g., not charitable organizations) IF:
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The telemarketer calls before 8 AM or after 9 PM; OR
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The telemarketer leaves a message, but fails to leave a phone number that you can call to sign up for their company specific do-not-call list; OR
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You receive a telemarketing call from a company that you have previously requested not call you; OR
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The telemarketing firm fails to identify itself; OR
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You receive a pre-recorded commercial message from someone with whom you do not have an established business relationship and to whom you have not given permission to call you.
How to File a Complaint
You can file a complaint by e-mail (donotcall@fcc.gov), telephone 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY, or mail. Your complaint should include:
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name, address, and telephone number where you can be reached during the business day;
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the telephone number involved with the complaint; and
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as much specific information as possible, including the identity of the telemarketer or company contacting you, the date on which you placed your number on the national Do-Not-Call registry or made a company-specific do-not-call request, and the date(s) of any subsequent telemarketing call(s) from that telemarketer or company.
If mailing a complaint, send it to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554